Refund policy

Return & Refund Policy

Last Updated: [2026]

At [nexveda], customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Products may be eligible for return if:

  • The return request is made within [2 to 3 day] of receiving the order

  • The item is unused, unworn, and in its original condition

  • The product is returned with original packaging, tags, and accessories

  • Proof of purchase or order confirmation is provided

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, certain items may not be eligible for return, including:

  • Opened or used personal care products

  • Health and wellness consumables

  • Customized or personalized items

  • Gift cards

  • Clearance or final sale items

Additional non-returnable products may be specified on individual product pages.

3. Return Request Process

To initiate a return, customers must contact us at:

Email: [amanjeetsingh2345@gmail.com]

Please include:

  • Order number

  • Product details

  • Reason for return

  • Photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions if approved.

4. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refund processing time may take [7 to 14 days] depending on your bank or payment provider

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We may offer exchanges for:

  • Damaged items

  • Defective products

  • Incorrect items received

  • Size replacement requests (if applicable)

Exchange requests must be submitted within [2 to 3 day] of delivery.

Replacement products will be shipped after verification and approval.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us immediately within [2 to 3 day] of receiving the package.

Please provide:

  • Clear photos/videos of the issue

  • Order details

  • Packaging images if applicable

We will work quickly to resolve the issue through:

  • Replacement

  • Exchange

  • Refund (where applicable)

7. Return Shipping Costs

Customers may be responsible for return shipping charges unless:

  • The wrong item was shipped

  • The product arrived damaged or defective

  • The return is approved due to an error on our side

Shipping fees are non-refundable unless otherwise stated.

We recommend using a trackable shipping service when returning products, as we are not responsible for lost return shipments.

8. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us for assistance

Some refunds may take additional processing time depending on financial institutions.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: [nexveda]
Email: [amanjeetsingh2345@gmail.com]
Location: [kadi, mehsana]

We value your trust and are committed to ensuring a fair and reliable shopping experience.